SimpleForm FAQ

Open the 'Settings' page listed below the "Contacts" menu. You will find three tabs with the following sections:

• General: this tab contains the general settings, there is no need to change them unless you wish to.
• Validation: use this tab to customize messages and success submit action. We'll deal with this later in the next FAQ section.
• Notifications: use this tab to configure SMTP server and emails.

Make the changes desired, and once done click the "Save Changes" button at the bottom.

To operate SimpleForm, it is highly recommended to configure WordPress to work with a SMTP server. If you're not already using a dedicated plugin for outgoing email you can enable the option in the "Notifications" tab in order to make SimpleForm immediately ready to use.

If own site is hosted on shared server it is very likely that the standard mail() function has been disabled by your hosting provider due to the abuse risk it presents. If you are experiencing problems with email reception, that may be exactly the reason why you're not receiving emails. Using a SMTP server makes it less likely that email sent out from your site being marked as spam and lowers the risk of email getting lost somewhere.

It sure does, but only if you enable this option. You will find the “Contact Alert” section in the settings page within the notifications tab. Here you can configure the email to alert the admin, or person responsible for managing contacts, when a form has been successfully submitted. Alert email option must always be kept enabled.

Yes, you can do except for the email content. You can specify the recipient, the subject line, the sender name and email address which notification is sent from. You can also include the submission ID inside notification subject. You cannot edit the content of alert email. By default it includes requester name, requester email, request date, request subject, and message.

Yes, you can. You will find the “Auto Responder” section in the settings page within the notifications tab. Here you can configure the auto-reply email to send to users who have successfully submitted the form. Auto-Reply email option can be kept disabled, but it would be better not to do since is also a great way to thank the person who fills up the form and shows that you care about his request.

Yes, you can do. You can specify the sender name, the email address which confirmation is sent from, the subject line, the email content and the email address to use for reply-to. In the content, you are able to use HTML tags and include the submitted data by using the following smart tags: [name], [lastname], [email], [phone], [subject], [message], [submission_id].

In case you choose to enable the "SMTP Server" option, we highly recommend you to read our tips by clicking on "Show Configuration Warnings" button. In addition, pay attention to email address you enter in the "From Email" field and in the "Reply-To" field, you find both in the alert email section and in the autoresponder section. To avoid that emails sent out from your site being marked as spam, it is recommended to use an email address authorized by your server (e.g. an email using the same domain that your site uses) or, if you are using a public provider (Gmail, Yahoo, Hotmail, etc. ...) for your site's admin email, you should use this address, even better an alias, since public SMTP servers have spam filters particularly strong and do not allow to override the email headers. At last, you should avoid using same email in From and To addresses. For many mail providers, this will cause the email to be rejected as spam or placed in a spam folder. Be sure that you use a different email address in the From setting.

You need to enable a SMTP server. You can install a dedicated plugin that takes care of outgoing email or you can enable our SMTP option. If you have already done, verify the correct SMTP server configuration and always keep the alert email option enabled.

SimpleForm doesn’t store submitted messages into the WordPress database by default. You can easily add this feature with SimpleForm Contact Form Submissions addon. Without it, only last message is being temporarily stored. Therefore, it is recommended to verify the correct SMTP server configuration in case of use, and always keep the alert email enabled if you want to be sure to receive messages